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SMART Business · For commercial teams

Your team's commercial operating system.

The SaaS Commercial Playbook — what to know, say, show and do. Plus objection handling, a full PQL framework, and the KPIs that predict revenue.

New to the term? SaaS (Software as a Service) just means software customers pay for monthly or annually, rather than buying outright. If your team sells subscription software, this is built for you. Full glossary →

£29
Introductory price
Buy now · £29 Interactive · 7 sections · saves as you type
✨ Launch offer — 20% off with code LAUNCH20
You'll be able to
  • qualify deals on evidence, not hope
  • run discovery that reaches the real business problem
  • track PQLs and KPIs that tell the truth about your pipeline
  • anchor pricing objections on value, pre-decided
Why it exists

Great selling shouldn't live in people's heads.

When your process lives in your best rep's head, it leaves when they do — and new starters take months to ramp. A playbook makes the whole team sell from the same script: consistent, fast, and built to scale.

What's Inside

Everything, in one place

What to Know

ICP, buyer personas, value propositions and the SaaS metrics your team should know cold — ARR, churn, LTV.

What to Say

Discovery questions, a demo talk track that lands value, and email templates that keep deals moving.

What to Show

Your proof library and a champion's internal kit — so your buyer can sell for you when you're not in the room.

What to Do

Pipeline stages defined by buyer action, a MEDDICC qualification frame, and a follow-up cadence.

Objection handling

Ten proven scripts — common and enterprise — ready to use, with room to tailor in your voice.

PQLs & KPIs

A complete product-qualified-lead framework, plus the retention and growth KPIs that actually predict revenue.

See inside

The real tool, not a mockup

Discovery scripts — what to say, and why
Discovery scripts — what to say, and why · every planner has this level of built-in teaching
Who it's for

Built for teams that sell software

Sales leaders

Building a repeatable motion the whole team can run.

Founders & first reps

Turning what works into something that scales past them.

Enablement & RevOps

Giving every rep the same strong starting point.

How They Work

Work it your way

Interactive

The working tool

Opens in your browser, saves as you type. Seven sections, fill-in fields with worked examples throughout. Nothing to install.

Printable

The workbook

A print-and-fill PDF of the full playbook — for teams who want it on the table in the room.

The offer
£29
Introductory price
  • The interactive playbook (all 7 sections)
  • The printable PDF workbook
  • 10 ready-to-use objection scripts
  • PQL framework + commercial KPI tracker
  • Free updates as it improves
Buy now · £29
✨ Launch offer — 20% off with code LAUNCH20
Free with SMART AI

Turn your KPIs into decisions

Want to interrogate your pipeline and KPI data faster? The free SMART AI guide library shows you how — including a worked example, Working With Your Numbers.

Explore the free guides →
Plan with intention. Execute with precision.